After many years with our previous "solutions" provider our company was in need of a fresh, new level of service in relation to our lT needs. Not being confident in the area of - nor understanding - computers, technology, networks, etc. it was sometimes a case of "better the devil you know" when it came to even thinking about making a switch of provider, However, THANK YOU for persisting with obtaining our business and introducing our company to your "Guardian" support program.
When you explained your bank of screens in your service area - where a continuous live stream alerts your staff of any issues on your clients’ networks - we did not realise how powerful that would be. Recently our internet was running extremely slow, and have received a call from your support personnel advising us they had detected an issue with our internet, had looked into the issue, logged a call with our internet provider and subsequently had the problem fixed. With our previous provider we more than likely would have ignored the speed of the internet or waited for it to resolve itself as small problems like these sometimes seemed to trivial to look into! We now realise the power of your "Guardian" program and are amazed that you provided a fix to an issue even before we had advised you that we had a problem.
Since commencing our relationship with BMS the faster response times, continuous monitoring, measured decline in the number of computer problems and fantastic team attitudes have far outweighed any difference in costs to our previous provider however the added bonus is that your "fixed cost" managed services are actually less expensive and we receive a far more superior service.
Making the switch to BMS is one of the best decisions we have made regarding our computer systems and networks. We now realise this is something that we had been looking for without actually knowing it.
I wanted to thank you and your team for the fantastic outcome with the recent upgrade of our IT equipment. Even though you assured me the changeover would be painless, I did not expect it to run as smooth as it did.
There is always an amount of trepidation when a major upgrade is planned, however you and your team had it under control and our disruption was minimal.
Having partnered with BMS for the past 8 years to support our computer networks, I have always been pleased with your back up, integrity and solutions. Since you implemented your new Guardian support Program we have noticed the reduction in the amount of issues, the increased speed of our equipment and your response to any issues is close to immediate. No longer do we have to wait around for someone to turn up which has allowed our staff to get on with what they need to do without reducing their effectiveness.
The fixed cost per month allows us the confidence to log calls and have issues attended to without fear of extra costs. We are thrilled to find your superior Guardian program not only gives us a better outcome overall, it is actually more cost effective than the previous package and has reduced our overall IT support costs from our previous year. It is rare today to get a better service at less cost.
I am so pleased with the outcome, I am happy to discuss our experience with the new program with anyone you are talking to who may like a client’s perspective.
Hansons Lawyers has been a BMS client for some years now and often great service and commitment goes unnoticed as we go about our daily routine. We felt it was warranted to advise you your service has definitely been noticed. While many Companies promise better service or guaranteed responses, it is apleasant change to be dealing with a firm who actually back up what they say.
Your Guardian Program with its proactive approach as its underlying basis has eliminated many of our issues and has improved our overall network performance. The automated maintenance, instant alerts and your technicians knowing when either our links or servers are down gives us a great sense of security.
In addition to this, the fast responses to our issues allows for less interruption to our staff with most of the issues being resolved in the background without us being aware. Most of the calls which are logged are resolved within a very short time.
Our staff is confident in logging calls when necessary as we are aware of your fixed cost package which allows an issue to be resolved quickly, usually remotely and without addition cost.
We feel your Guardian Program has definitely improved the running of our computer network.
