linkedin  twitter  facebook  email-3

The NBN and your print devices - don't get caught out


There's no doubt the NBN network has some great benefits for business productivity.

But if you're planning to switch to it in the future, you need to be mindful of a few implications it can have on your print hardware if yours is managed by an external provider. (Unfortunately, NBNCo don't outline these implications anywhere on their website as at the date of writing this article. )

Just like your computers, your managed print devices also have an IP address. 
When the NBN gets installed, your computers can detect the change on their own and automatically get reassigned with a new IP address. 
Your managed print devices are not set up to reassign a new address in the same way. It needs to be done manually along with the Gateway, DNS & SMTP settings.

If you don't reassign the IP address on your managed print devices, you won't be able to print, nor will you be able to scan to email.

The best way to avoid this issue is to ensure the update takes place on the same day that you switch to the NBN service.
You will need help from your managed print provider to do this. For our customers, we can take care of the update in one of three ways, depending on the types of devices you have:

  1. Send a technician on site to complete the update
  2. Manage the address update remotely
  3. Phone assistance to update the address

When you have a clear indication as to the timing of your switch, you will need to have two pieces of information ready:

  1. IP address - this is available from where you obtained your modem. This may be your internet provider, or could have been purchased separately.
  2. SMTP - this is obtained from your internet provider

Contact your managed print provider with the above information when the time is right, and you'll avoid unnecessary downtime on your print devices.

If you're a BMS customer, you can schedule the support required now if you're ready, or we can send you a reminder in the future if the NBN isn't available in your area yet.

If you have any further questions, you are welcome to call us on 02 4254 5444 or email us at any time.

Subscribe to our blog to receive regular articles