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Our customer service commitment

 At BMS we're always working hard to provide every single customer with the best help & support possible.

To get a deep understanding of how satisfied our customers are and what we can be doing better, we have introduced a customer service rating system.

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Let the BMS games begin!

It's been four years since the London Olympics and now it's Rio's turn. To get in the spirit, we're hosting our very own BMS Olympic Games.

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Team BMS in training for a great cause

It's fair to say that the Sublime Point track isn't exactly a 'walk in the park' in it's literal sense, but that did not deter us.

Team BMS were ready and rearing to go yesterday. It was a perfect winters morning - sunny, slight breeze and one of the best views across the Illawarra coastline awaiting us at the top of the track.

It's barely a 2km return trip, but with the track made up predominantly by (steep) steps - over 1000 of them in fact - it took our team just on an hour to reach the top.

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Greg from BMS wants to say Hello!

It's been a while since we last published a post in our "Hello" blog series.
We think it's nice every now and then to be able to share with you a thing or two about out team at The BMS Group, so that you can get to know the people that help you every day just a little bit better.

This time around, Greg, our in-house BBQ Tongmaster, has put his hand up to say Hello, and kindly opened up to share a few things about himself.

Read on to see just what our super-cheery Workshop Technician likes to get up to.

 

 

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Thank you for supporting the Wave FM Great Illawarra Walk

Over the weekend, our BMS team of walkers hit the pavement and walked in the Wave FM Great Illawarra Walk.

It was perfect walking weather, and the views along the way were amazing - Seacliff bridge being a highlight.

We'd like to thank everyone that supported our team, but most importantly thank everyone that made a donation.
We raised over $2,600, and collectively the entire event raised well over $100,000 which will be given to Southern Youth & Family Services so that they can complete the build of their Warilla shelter which will provide much needed housing for young homeless people in the Illawarra.

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A global number one ranking for BMS again!

We are so pleased to announce that yet again we have ranked number one GLOBALLY for customer callbacks in February.
Following on from this achievement in August last year, we are very proud to be 'officially' maintaining delivery of a world class level of service to our customers.

Translated, it means we are making fewer service calls to our customers, therefore interrupting them less, and giving them more uptime in their busy day. 

Our short slide presentation explains what it means in better detail, and the work we are doing behind the scenes every day to maintain this kind of result which is truly helping our customers add value in their businesses.

 

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Our reforestation partnership begins with Printreleaf

 

In 2013, Australia Post reported that 4.5 billion letters were posted. Conservatively, that number is equivalent to at least half a million trees that have been cut down and milled into paper. And that's just the letters that Australia Post have reported.

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A global number one ranking for BMS

The results are in! As at the end of August we officially ranked number one GLOBALLY for customer call backs by Pros Elite - recognising standards of excellence in the print industry throughout the world. 
We are REALLY proud of this result and to share the news, we have put together a short presentation. Just click on the image below to view it. Enjoy!

 

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A BBQ + Pinatas + indoor soccer + cupcakes = a BMS birthday bash!

Our team got together for our regular catch up last Wednesday morning. But this gathering was a little special because we officially got to wish ourselves a happy birthday.

Aside to the cupcakes courtesy of Elise from The Little Flower Cupcake Company, we once again got to enjoy a delicious breakfast prepared by Greg (our Tongmaster) and Esther.

Jenny showed off her high-heeled pinata hitting technique and we closed off our World Cup football festivities with a friendly little kicking game. Well, it started out friendly....

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Gaye from BMS wants to say Hello!

Being in the business of IT support, we are extremely focused on helping our customers with their IT Services, Document Managment & Print Solution needs. 
It's really important to us that we are there for our customers whenever they need us. We are always just a phone call or email away.

But there's a lot more to The BMS Group, and we'd like to show you with the first in our series of "Hello" blog posts that introduces you to a particular BMS team member and shares a little more about the voices on the other end of the phone, or the names on our emails.

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