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All your print & paper consumption questions answered

Print solutions help hub

Quite often an issue with your print device can be fixed straight away without the need to call out for a technician. Our quick fix help videos & guides cover a range of issues and the step by step process to get your device back up and running.

We also offset each piece of paper our team, and customers use via Print Releaf's reforestation program.
 You can get involved or find out more about this initiative on our corporate social responsibility page.


Browse topics


How to implement
Eco-Friendly printing


How to replace your
colour toner cartridge 


How to replace your 
waste toner 


How to install a Canon print driver


How to update your print driver


 How to reduce your  paper consumption


How to find which
copier is right for you


Setting up SMB & FTP scanning for Mac

Setting up SMB & FTP scanning for Mac

How to install a Mac driver

How to install a Mac driver

Setting scan to email and fax address

Scanning to email and fax

Mobile printing

Mobile printing FAQ's

Secure printing on multifunction devices


How to set up Apple

Setting up Apple AirPrint

Printing files from memory USB

Printing from USB

Auto-adjusting gradation

Auto adjusting gradation

Storing originals into
memory media

Storing original files into media memory

Printing labels:
care for your device


Remove document feeder lines


Replace a Lexmark imaging unit


HP - Staple cartridge replacement

HP - Replace a toner cartridge


HP - Replace staples

What is a managed print service?

A managed print service (otherwise known as a managed print agreement), is the holistic management of a print fleet inclusive of equipment (on lease), maintenance, consumables & consumption. It is a way to help businesses plan/budget monthly printing costs.
At BMS, our managed print service normally includes the following components:
• Selection & leasing of your preferred Canon or Lexmark print devices
• Technical configuration of all devices prior to delivery
• Delivery & installation
• Network set up for users
• On-site training & additional configuration requests when on site
• Consumable usage
• Consumption data capturing & reporting
• On-site maintenance & parts

How much can I expect to spend on printing & copying?

You don’t need to spend a fortune on printing & copying, but it is definitely bang for buck when it comes to a product & service offering that makes sense for your business.
Every customer we have is unique, and therefore we don’t have a ‘standard’ price list. This is because the monthly managed service cost needs to consider each print device combined with the demand for printing & copying which is very different for every business we deal with.
However as a rough guide, you can expect to spend the following based on the number of devices and users as outlined in the table below:


Number of Users Total # of devices Indicative spend (ex. GST)
Less than 5 1 $100 - $500
5 - 20 1 - 3 $500 - $1000
20 - 50 3 - 5 $1000 - $2500
More than 50  6 or more over $2500


If you’re not sure which devices are a good match for your business, we’ve got a few suggestions for you.

Is it better to invest in a print agreement or buy a print device outright?

The answer depends on the amount of printing, copying & scanning that you need to do. If you are a home-based business, or your print needs are as little as a handful of pages per month, then purchasing a desktop copier with basic print functionality makes good business sense.
But larger businesses who have greater print/copy/scan demands are wiser to stay away from a retailer, and instead talk to a dealer who can tailor the right kind of device & service solution to suit their business.
If you choose to work with a dealer, you are typically renting a device (rather than purchasing it). This is common right across the industry. Reason being, as a buyer it’s much more cost effective to invest in a print agreement which includes a payment schedule covering the cost of leasing the machine and the ongoing maintenance.
The agreement usually runs for a 3, 4 or 5 year term and at the end of that term, you can upgrade to something new. There is little reliance on your technical know-how as support is just a call away and because the device receives routine maintenance, it remains healthier for longer which means up-time is much greater.

What is a refurbished machine?

In basic terms, it’s a second hand machine that is sold on to another customer. However at BMS, unlike a second hand car, we have cared for the machine in its previous life so we are well aware of the way it was treated during its life before we will even consider it for resale.
To be considered, we look for machines with a low volume of copies that we know have been in a good environment previously. And because we have access to the machines history we can be aware of any issues or problems the previous owner may have had. If the machine ticks all the right boxes in this regard, we then bring it back to our head office and pass it through our refurbishment process.

To do this, we start by inspecting EVERYTHING. If anything is worn and needs replacing we can then see it at this point. The whole machine is then cleaned & checked then reassembled with any parts required. All relevant adjustments are completed and it’s then tested for all the major functionality - copy, print, scan and fax.
We make every effort to ensure the machine looks as good as new. Even though someone is purchasing a ‘pre loved’ machine we feel they have certain expectations that we want to exceed. Everyone likes to get something that does the job AND looks good as well.
The BMS name is put to every single machine that leaves our office, so we have a responsibility to the people who buy them and subsequently the field technicians who look after them.

What else can my device do beyond basic copying & printing from my computer?

The answer to this question assumes you have a Canon multi-function device in use. In some instances you might need to invest in add-ons, but essentially your MFD has the following potential:
Faxing documents, staple finishing, booklet collation, encrypted secure document release, format conversions (e.g. jpg to pdf), mobile printing, restricted colour access, consumption tracking & reporting.
Aside to that, scanning is the most powerful piece of functionality in your device. It’s simple, but opens you up to a wealth of paperless opportunity.
Once scanned your document can be emailed, saved, auto-filed to a network folder and (if OCR is active) it becomes a searchable document that makes it easy for you or anyone else in your business to find when needed.
Our document management solutions further explain the potential for scanned documents in your business.

How can I reduce my paper consumption?

There are lots of small changes you can make to common print habits which collectively will help reduce your paper consumption by as much as 30%. Consolidating printer & copier devices, and setting your fax machine to save documents on a network folder instead of printing, are two very simple things you can do. These are explained further here. We’ve also got four more tips for you in our help hub.
You can always go another step further by establishing a paperless mindset in your office. It’s not easy, and takes a little time to establish, but you’ll be well on your way to reducing your paper consumption and your paper mountain with some of the suggestions in our ‘Good habit guide to a paperless office’.

BMS, how do you manage your print consumption?

There are several best practices we have in place as an organisation with regard to our print consumption.
By default all our printers are set to print black & white. They are also set to double-sided printing.
In addition, we have several secure print release copiers which means we only print when physically standing at the machine, logging in & releasing the document from file to be printed. Those print jobs not released for print by the end of the day are completely deleted from the device.
We recycle any paper waste and also contribute to the reforestation of our printed pages via the Printreleaf reforestation program.

How does my printing impact the environment?

Sadly, the amount of paper we print on continues to adversely affect our environment. Every bit of effort to consume less does help, but the reality is that globally deforestation outpaces reforestation significantly.
Nearly 4 billion trees are harvested annually for paper based products, and the number reforested to replace them is minimal in comparison.
When trees are harvested, there is more than just a tree that is lost. Aside from the oxygen they provide, trees keep our earth cool & comfortable for us to live and they provide a home, shelter & food to wildlife as well. So a great deal more than just a tree is lost when it is cut down. Multiply this by 4 billion each year and it’s extremely devastating.
Fortunately organisations like Printreleaf whom we are in partnership with, give us the chance to certifiably reforest every single piece of paper that we consume, and that our customers consume on the managed print devices they have in place with us. For every 8,333 pieces of A4 paper that are consumed, a tree is reforested in one of several certified reforestation projects around the globe.
Annually we are looking to reforest the equivalent of 200 million pages collectively with our customers. You can learn more about the Printreleaf reforestation program.

Our clients